Technology

Hotelfone

Hotelfone, set up in 2011 it is now the established market leader in providing luxury hotel, spa and restaurant businesses with reservations support services in real-time, capturing calls that come directly into a hospitality business, via their website or booking engine, that would otherwise be lost. We now provide this service to over 60 hotels and 3 groups.

Reservations Call Handling

Our friendly teams of professional sales agents provide a customer-focused, five-star, telephone answering and email reservations service for individual hospitality businesses and small hotel, restaurant and spa groups.

Online Booking Support

Working in association with your booking engine provider, we deliver a specialist call handling service to support the guests’ journey when booking online; following extensive development, our widget enables you to provide a very personal service to your online bookers, reduces abandonment, increases confirmed bookings and we also provide you with insight into your customers’ booking behaviours.

Some benefits of using Hotelfone

  • A dedicated, industry-specific call-handling service, provided by a team of highly skilled sales-driven industry professionals, with a combined 300 years’ experience

  • More direct customers and revenue.

  • Immediate financial benefit from short lead business, with 21% of bookings being made for the next seven days. Workforce availability from 9am – 10pm, seven days a week, 362 days a year.

  • No lunch breaks, holiday or sick days to cover, or staff turnover to worry about.

  • Significant cost savings achievable as the cost of the service provided is conversion-led, with a booking fee charged only when a booking is taken.

  • Monthly reports provided giving an insight into call volume, peak call times, types of calls, length of stay,

Roddy Whiteford

Founder